Cluey+ Terms and Conditions
These Terms and Conditions govern your use of and subscription to the Cluey+ service operated by Cluey Learning Pty Ltd (“Cluey”, “We”, or “Us”).
To complete your subscription, you must be 16 years of age or older. If you are under 15, a parent or legal guardian must complete the subscription on your behalf. In that case, “you” and “your” refers to both the student and the parent/guardian, both of whom must ensure compliance with these Terms.
- Service Overview
Cluey+ is a subscription-based digital learning platform providing curriculum-aligned learning content and AI-powered study assistance.
- Features
Features are tailored to each student’s year level and may change over time. These include, but are not limited to:
- Years 2–10 (Mathematics and English): A structured curriculum-aligned digital learning program, weekly video lessons, practice activities, and access to “Ask”, an AI learning partner for homework support.
- Years 11–12 (Mathematics, English, Physics, Chemistry, and Biology): Curriculum-aligned AI study tools:
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- Ask: Provides guided academic support and step-by-step problem solving via text or image uploads.
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- Exam Practice: Advanced tools including custom quiz generation and Final exam-style preparation (HSC, VCE standards).
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- Review (English): Automated essay marking and feedback aligned to standard marking guidelines.
From time to time, Cluey may introduce new features, modify existing functionality, or improve the platform at its discretion. Material changes to pricing or terms will be communicated with reasonable advance notice.
- Access
Each subscription provides access to features and subjects as determined by Cluey for the student's year level. The scope of included subjects and features may change from time to time. Each subscription is for use by a single nominated student, unless otherwise specified by Cluey.
- Free Trial
New subscribers may receive a free trial.
- Full access to features is provided at no cost during the free trial period.
- If payment details are provided at activation, the trial converts to a paid monthly subscription at the end of the free trial period unless cancelled prior.
- If no payment details are provided when the subscription is activated, access will be suspended at the end of the free trial unless a valid payment method is added.
Cluey may withdraw or modify free trial offers at its discretion.
- Subscription Fees and Billing
- Monthly Fee: The subscription fee is $30 (GST inclusive) per student, per month.
- Renewal: Subscriptions automatically renew each month unless cancelled before renewal.
- Billing: Fees are charged on the first day of each new subscription period.
- Tutoring Customers: For active Cluey tutoring students, Cluey+ may be included at no additional cost. For such students, if a tutoring enrolment is cancelled, the standard Cluey+ fee will apply if the user wishes to continue the service.
- Adding Tutoring: If a standalone Cluey+ subscriber later adds tutoring, the Cluey+ subscription remains separate and will continue unless otherwise specified by Cluey.
- Authority: By subscribing to Cluey+, you authorise Cluey Learning Pty Ltd to automatically charge the monthly subscription fee to your nominated payment method. For active tutoring customers, this will be the payment method currently charged for your tutoring services.
- Failed Payments
- If a payment fails, Cluey will attempt to reprocess it for up to 7 days, during which access remains active.
- If payment is not successful after this period, access will be suspended until a valid payment is received.
- Cluey reserves the right to cancel the subscription if payment remains unsuccessful after this period.
- Cancellation and Refunds
- Cancellation: You may cancel at any time via your online account in the Student Hub. Access remains active until the end of the current billing period.
- Refunds: Consistent with standard digital services, refunds are not provided for partial months or unused time, subject to your rights under Australian Consumer Law.
- Use of AI Tools
AI tools provide educational guidance but are not a substitute for qualified teachers, tutors or independent work. AI responses may not always be accurate or complete. Students remain responsible for verifying information and completing their own work. Cluey+ is intended to support learning and must not be used to generate work that a student submits as their own without independent understanding or effort.
- Acceptable Use Policy
You agree to use Cluey+ solely for personal, non-commercial educational purposes. You must not:
- Share account credentials.
- Attempt to "jailbreak" or bypass AI safety filters.
- Reverse-engineer, copy, or distribute any part of the platform or its content.
- Upload illegal, offensive, or harmful content.
- Use automated tools, scripts, or bots to interact with the platform.
- Cluey+ Fair Use Policy
Cluey+ and other AI-supported learning tools are provided to support students’ learning and to complement their tutoring sessions. To ensure the reliability and availability of these services for all users, access to Cluey+ is subject to fair and reasonable use. Cluey reserves the right to apply reasonable usage limits where necessary to maintain platform performance and availability. Cluey may monitor the use of Cluey+ to ensure it is used for its intended educational purpose and does not place excessive demand on system resources.
If usage is considered excessive, unreasonable, or inconsistent with normal educational use, including but not limited to automated, bulk, or non-learning-related activity, Cluey may take reasonable steps to manage such usage. These steps may include limiting access, temporarily restricting usage, or contacting the user to discuss appropriate use.
- Intellectual Property and Privacy
- Intellectual Property: All materials remain the property of Cluey.
- User Content: Students retain ownership of their original work but grant Cluey a non-exclusive, royalty-free licence to use such content for the purposes of operating, maintaining, improving, and developing the Cluey+ service and associated AI systems.
- Privacy: Cluey collects interaction data to improve the service in accordance with our Privacy Policy.
- Limitation of Liability
To the maximum extent permitted by law, Cluey’s liability for breach of any non-excludable guarantee under Australian Consumer Law is limited to the resupply of the service or the cost of resupply. Cluey’s total liability arising out of or in connection with the service will not exceed the amount paid for the service during the previous 12 months.
Cluey is not liable for indirect or consequential losses.
- Service "As Is": Cluey+ is provided on an "as is" and "as available" basis. While Cluey strives for 24/7 availability, we do not guarantee that access to the Service will be uninterrupted, secure, or error-free.
- Maintenance: Cluey may occasionally perform scheduled maintenance or updates that result in brief periods of unavailability. Whenever possible, these will be scheduled outside of peak study hours.
- AI Disclaimer: You acknowledge that Cluey+ utilises AI-powered tools. While designed for educational guidance, AI responses may not always be accurate, complete, or current. Cluey is not responsible for any inaccuracies in AI-generated feedback or for a student’s reliance on such feedback as a substitute for professional educational support or advice.
- Exclusion of Consequential Loss: Cluey will not be liable for any indirect, incidental, or consequential damages (including loss of data or academic performance outcomes) arising out of or in connection with the use of the Service
- Technical Requirements
You are responsible for ensuring access to a stable, high-speed internet connection and a supported, up-to-date web browser (e.g., Chrome, Safari, or Edge) to use the service.
- Termination by Cluey
Cluey may suspend or terminate access for non-payment, breach of these terms, misuse of the service, or if we cease offering the service. Cluey may suspend or terminate access if the service or AI tools are used in a manner that is fraudulent, abusive, or contrary to the intended educational purpose. This includes, but is not limited to, attempting to circumvent security measures, reverse-engineering AI systems, or utilising the AI tools for
activities unrelated to reasonable and legitimate educational use.
Upon termination for breach or misuse, no refunds will be provided for any remaining portion of the billing period. Any outstanding fees owed to Cluey at the time of termination remain payable.
- Governing Law
These Terms are governed by the laws of New South Wales, and the parties submit to the non-exclusive jurisdiction of the courts of that State.